Product Returns

Product Returns Policy

Returning a Product

Returning a product under Euroflex warranty
Euroflex offers a warranty on its Products sold via its Web Site. You should familairise yourself with this warranty which is available on the Web Site and via a warranty card that comes with the Product. .

Return Authorisation Number – A Must Have
A Return Authorisation (RA) number is required for all repairs, replacement Products and refunds. Where Customer Service has provisionally determined that a Product is defective , Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to Euroflex Australia within 30 calendar days of the issuance of the RA. Where possible, all Products should be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the Product. If the accessories are not included, only a partial refund will be applied.

Organising the Return of Products
Products must be returned whenever we agree to provide you with a refund, repair or replace the Product. Where you will be returning a Product to us, Customer Service will email you a PDF voucher containing an RA which you must affix to the product. Euroflex Australia will pay for returned items automatically if you notify us of your claim within 30 days of delivery. You must then take the Product to any Australia Post Office for return.

When a Replacement Product is arranged

  • A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product.
  • The delivery time for the replacement Product will be the same as stated for the original Product.

Warranty Certificate

Please refer to the Warranty Certificate for additional information regarding product faults and returns.

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