Why is my Vapour-M4S Hybrid Steam Cleaner hard to push on my floors?

A possible reason is the microfibre floor pad does not have sufficient moisture. Ensure the front part of the steam release button is pressed down for most of the time while cleaning. This will replenish the moisture in the pad allowing the microfibre to glide easier and equally as important, it will keep the pad hot to soften the dirt so that the microfibre pad can easily remove the dirt. The microfibre pad needs moisture and heat to achieve the best cleaning results.

Why is the steam coming from the steam gun on the barrel steam cleaner feel cool to the touch?

The temperature in the stainless steel Boiler reaches a superheated range of about 130°C. The superheated temperature dries out most of the moisture droplets within the steam, to create a “vapour-like” steam that dries quickly when used to clean floors. One of the properties of “vapour-like” steam is that it cools very rapidly to avoid burns and injuries, therefore users will find that the steam is cool to the touch at a distance of 25cm from the steam gun opening. But when the microfibre floor pad is inserted on to the floor brush or the fitted pad is inserted on to the small brush, the steam gets “encased” within the pad and heats up the pad during floor or surface cleaning. The heat is an essential component to cleaning because it softens and loosens dirt quickly, so that it can be easily wiped away without the use of harsh chemical cleaners. During the cleaning process the heat must be transferred on to the surface, therefore each cleaning accessory must make contact with the floor or surface while cleaning in order to get an effective clean.

Can I add perfumes or oils to my Floor Steamer or Steam Cleaner?

You CANNOT add detergents, perfumes, oils, or other chemicals to the Boiler. Doing so will damage the product. The product warranty will be null and void if anything other than water is added to the Boiler.

Why isn’t there steam coming out of front jets of my Floor Steamer when I pull the trigger?

The handle must be fully extended in order for the trigger to operate and produce frontal jet steam. Unlock the middle clip on the pole and pull the handle up to it’s maximum height. Test the trigger for tension before locking back into place.

Can I use Antibak with any of the Euroflex Floor Steamers or Steam Cleaners?

Antibak can only be used with the VapourM3 Superclean Floor Steamer (models SC1d1 or previous model EZ2). It must be measured and used in the FRONT TANK only, NEVER pour Antibak into the Boiler.

Why does the Green Ready Light turn off when I’m using my Floor Steamer / Steam Cleaner?

Euroflex Steam Cleaners and Floor Steamers have a Thermostat Temperature Control. When the correct temperature in the boiler is reached, the thermostat cuts off power, making Euroflex products more energy efficient. The green ready light will go on and off while you are using the product (this is not a product fault).

When should I replace my Microfibre pads?

The Microfibre Pads are designed to last for hundreds of uses. It will depend on how often you use your Pads and how well you clean & maintain them. Use mild soap and water to hand wash or a gentle cycle on the washing machine. Allow to air dry. Never use fabric softener or bleach. Replacement pads can be purchased at the electrical appliance store from whom you purchased your Euroflex steam product or for your convenience you can purchase them online from this website.

Does the Euroflex Floor Steamer or Euroflex Steam Cleaner clean carpets and rugs?

NO! Euroflex Floor Steamers and Steam Cleaners are not designed to steam clean carpets or rugs. The carpet sledge accessory tool provided with the Euroflex Floor Steamers will ONLY deodorise and refresh carpets and rugs, it will not clean the carpets or rugs. While the floor brush (without the microfiber pad) of the Euroflex Steam Cleaner can be run over carpets and rugs to also deodorise and refresh.

Can the Euroflex Steamers be used on laminate or floating floorboards?

YES! Euroflex floor steamers can be used to clean all SEALED HARD surface floors. All Euroflex Floor Steamers and Steam Cleaners use a Pressurised Boiler to produce steam. This means the stainless steel boiler heats up to 130◦C / 260◦F, producing HOTTER, DRIER STEAM, without leaving water sensitive floors soaked.

Where can I purchase replacement accessories for my Floor Steamer or Steamer Cleaner?

Certain accessory items are considered consumables, that is their effectiveness is reduced over time due to normal wear and tear. Replacement packs of Microfibre Pads, and Nylon and Brass Brushes can be purchased through our online store or from the electrical appliance store from whom you purchased your Euroflex product.

Other accessory items may break or need replacing over time. Accessories can be purchased through our online store. Alternatively call the Euroflex Customer Support Line to order a replacement.

Do I have to use distilled water in my steam mop?

Euroflex steam mops and specially designed to use regular tap water. We recommend cleaning your boiler out every 10-15 uses to avoid build-up. If you live in an area with hard water or would like to reduce how often you clean your boiler, you can opt to use distilled water instead.

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